Interest Free Credit

• The installation or works must be of a value of £1000.00 or over
• Finance is not available on Heat Pump installations at this time
• You can choose any deposit amount above the minimum of 25%
• Finance is provided by our partners at Novuna Personal Finance, who are authorised and regulated by the Financial Conduct Authority - Register no. 704348
• If you have any complaints about our service or your finance agreement please see our Customer Complaints page

any questions? or faq to some...

We've answered some of the most common questions regarding finance below:

How do I choose to pay by Finance?

Let our sales staff know that you are interested in paying by finance. We will send you the details electronically by email.

Who is eligible to apply for finance?

To apply for finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more.
Unfortunately, we are unable to offer online finance to residents of Eire. Homemakers aren't excluded from applying under their own names; however the employment details of your spouse / partner will be required in order to process your application.

When do my replayments start?

Your monthly repayments will begin one month after your installation has been completed.

Are there any arrangement fees or hidden extras for credit?

No. There are no arrangement fees or hidden extras.

Once my application is approved, what happens next?

Within minutes of your application being approved, you will be presented with the options to  e-sign and return your finance agreement.
When you choose to e-sign your agreement, a PDF of your agreement will be displayed on screen. You should read the agreement carefully before clicking all the relevant sections agreeing to its terms.
Once you have agreed to the terms of the finance agreement, Status Heating Ltd will be notified and you need do nothing more.

Note that products will not be allocated to your order until your completed and signed agreement is received by Novuna Personal Finance. Installation of your goods will follow soon after your agreement has been returned and received.

Will you credit score me, and if so, what does this mean?

Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies.
This information allows consistent decisions to be provided, ensuring all applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.

If you decline my application, what is the reason?

In addition to credit scoring, Novuna also takes into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though Novuna is unable to provide you with a main reason for declining your application, it is usually based on one, or a combination of the following:
• Your credit score (please note that every finance company will score you differently)
• Adverse credit reference agency information
• You are considered to be overcommitted
• You are aged under 18
• Your existing account performance with other lenders

What type of information do credit reference agencies hold about me?

Some of the information is public information, for example electoral roll, County Court Judgments and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.

How do I obtain a copy of this information?

Send a request to the relevant credit reference agency, together with details of all addresses at which you have lived over the last 6 years:
• Experian Limited, Customer Support Centre, PO Box 9000, Nottingham, NG80 7WF
• Equifax Ltd., Customer Service Centre, PO Box 10036, Leicester, LE3 4FS
• TransUnion International UK Limited, Consumer Services, PO Box 491, Leeds, LS3 1WZ
The above listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.

If my application is not successful, can I re-apply?

Yes. We acknowledge that circumstances change and just because a previous application has been refused, it does not mean that a further request will automatically be turned down. We do suggest however, that you leave at least 6 months between applications.

Can I request that the installation be made at an address other than my home?

In order to safeguard against fraudulent applications, we regret that we're able only to deliver goods to the home address of the applicant.