Terms and Conditions – Adey Magnacleanse System Flush (Adey System Flush)
Introduction
Our flushing service has been designed to provide customers with a fixed price option for flushing their central heating system using the “Adey Magnacleanse” solution. These terms and conditions are provided to show exactly what is, and what is not covered as part of the service. Please read this document carefully.
We have been transparent as possible and we have tried to use simple terminology. If you have any questions about this document, please call us on 0345 2570130 or email info@statusheating.co.uk.
In these terms and conditions the person ordering the service will be referred to as “the customer” or “you/your” and Status Heating will be referred to as “Status”, ”the company”, or “us”.
In all cases payment in full must be received in advance of the works being carried out.
Heating System Flushing – General
Over time customers may notice that their radiators are not warming up like they used to or may find cold spots on their radiators. The system may be slow to heat up, or the system/boiler may be making strange noises. These are all signs that your system may be blocking up (sludging up). This gradual blocking can be caused by multiple factors such as old pipework, old radiators and poorly treated water. Blockages can be especially bad if your pipework is microbore (less than 15mm) as the diameter of the pipe can reduce very quickly or you do not have a system filter installed.
By flushing the system using a specialist machine, we attempt to remove debris from the system and restore circulation. The flush is basically “cleaning” your existing pipework. Although we will endeavour to improve circulation, we cannot guarantee any specific improvement, especially where the system is blocked solid.
What a System Flush will NOT do
Flushing a heating system will not correct the following issues and may reduce the effectiveness of the flush:
- Poorly/incorrectly installed pipework
- Wrong types of pipework
- Completely blocked pipework
- Damaged or worn radiator valves or radiators
- Microbore pipework
Included in a Magnacleanse flush
- Your system will be flushed using a specialist Adey Magnacleanse machine by our trained engineers. The flush may take between 2 and 6 hours, depending on size of system and initial results.
- We will introduce various chemicals to the system to aid the cleaning process. Once completed we will treat the system with inhibitor to help reduce future build ups and blockages.
- Our engineers may use a Vibraclean agitator to aid the efficiency of the cleanse.
- If you do not have a system filter installed, we will install an Adey Magnaclean filter to your pipework. This filter will help capture debris in your pipework and can be cleaned out each year when your boiler is serviced.
- Your system will be balanced to the best of our ability, depending on the correct design/installation of your system.
- If the flush is unsuccessful in restoring full system circulation our engineers will discuss further options with you.
Other important information
- We have to fully open and close your radiator valves and other valves to ensure that the system is cleaned. If your valves are old or have not been used for some time they may begin to leak after operation. It is your responsibility to keep valves in good condition. Status does not take any responsibility for any malfunction or leaking valve. If you would like us to replace defective valves we can provide a quotation.
- If we find or suspect asbestos anywhere within your property we will not begin/continue works. Any asbestos removal or identification will be the responsibility of the customer. We will endeavour to advise the customer and may recommend third party specialists for the work. Work will not begin/continue until it is absolutely safe to do so.
- We will bleed your radiators upon completion of the flush. However, stubborn airlocks caused by poorly installed systems may need additional time to clear. If this is the case then we reserve the right to charge an additional fee.
- Please note that flushing is generally tolerated well by most heating systems. However, depending upon age and condition of existing components, the process may find weaknesses in the system. Should any rectification works be required these will be subject to an additional fee.
- Whilst we take all reasonable steps to discover weaknesses in your system, Status is not responsible for any damage caused by the flush as a result of faulty components/equipment, poorly made joints or pin-holed radiators.
- Where the company do not carry out an inspection of the Customer Central Heating System before giving Customer a quotation, the company will be relying on the information provided by customer. Should this information be inaccurate or if following an inspection the Company are unable to offer this product for any reason, we may increase the price or cancel this contract as a result. Any payments made will be refunded, less a cancellation fee of £65
- All heating circuits should have a suitable drain off point. Some are incorrectly installed and some do not. If the Customer heating circuit does not have a suitable drain point we may need to install one.
- The customer will grant us access to the premises where the works are to be carried out and will ensure that all necessary consents, permissions, and licenses, if any, have been obtained in advance of the works commencing.
- Customer will ensure the safe and secure storage equipment left (with Customer permission) at the premises during the works and will be accountable to us for any loss of or damage to such equipment.
- It is the customer’s responsibility to protect the items, the company will not be liable for damage to unprotected fixtures and fittings. The customer must make reasonable preparations for work to be executed. This includes the preparation of work areas to avoid damage to fixtures and fittings.
- Unless the Quotation specifies otherwise, the Customer will be responsible for any cleaning and redecorating which is necessary to the Site after we have completed the agreed services.
- The Customer will notify the Company in advance of any defect in the gas, electricity, plumbing and water systems in the Customer’s premises which are known to him.
- It is the responsibility of the Customer to ensure that all children and pets are kept away from the areas in which we are working.
- The company requires access to all necessary facilities at the customer’s location, including water supply, electricity, and restroom facilities, to carry out the work. While the customer can decline to provide these facilities, any additional time spent traveling to secure them will incur extra charges.
- During the works, the customer agrees to provide a safe and respectful working environment. Rude, abusive or threatening behaviour of any kind will not be accepted. If this happens, our operatives will leave the property immediately. This also includes ensuring that the property itself is free from health and safety risks. Reattendance will be at the sole discretion of Status. In any event, no refund will be due from Status to the customer if this happens.